We want you to try Rung Coder properly before you pay. That is why there is a 30-day free trial. Starting it requires a payment method, but nothing is charged during those 30 days — cancel at any point before the trial ends and you are never billed. After a paid monthly billing period begins, the rules below apply.
Within 14 calendar days of the charge that opened your current billing period, you can use Manage subscription to cancel and request a full refund of that charge. An eligible request is approved automatically; you do not have to give a reason.
The refund covers only the most recent charge for the current period. Charges for earlier billing periods that have already been completed are not included. Once the refund is submitted successfully, the subscription ends and all remaining access for the current period ends immediately.
Each customer may receive only one automatic refund in any 90-day period. This limit continues to apply if the customer cancels, receives a refund and subscribes again. A request made before the 90 days have passed requires manual review under Section 3. Any successful full or partial refund, including one approved manually, starts a new 90-day automatic-refund period.
You can cancel at any time:
Cancelling without requesting a refund stops future charges. Your access continues until the end of the period you have already paid for, and the fee for that period is not refunded.
Submit a support ticket if:
Support reviews these requests individually and decides whether a refund is appropriate and, if so, whether it should be full or partial. A ticket does not guarantee a refund. Cancelling future renewal is a separate action and remains available at any time.
If a defect prevents you from using Rung Coder and we cannot fix it within a reasonable time, we will consider a refund for the affected part of your current period. Tell us what is wrong first — most problems are configuration issues we can solve in one email.
If we terminate your account without cause, or discontinue the service, we refund the unused part of the period you have paid for.
Charges for completed billing periods are not refundable. For example, if you have subscribed for three consecutive months and request a refund three days into the third month, an eligible automatic refund covers the third month's charge in full. The first and second months are not refunded.
We may decline a manually reviewed request where the account has been suspended for breach of the Terms of Service, or where the same customer, account, payment method or device shows repeated subscribe-and-refund activity.
If you are a consumer in the European Union, the United Kingdom or another jurisdiction with equivalent rules, you may have statutory withdrawal or refund rights. Because access is granted immediately, you are asked at checkout to agree that supply begins at once.
Nothing in this policy limits your statutory rights.
Payments are processed by Creem (Armitage Labs OÜ, Estonia), which is the merchant of record. Refunds are issued to the original payment method through Creem and normally appear within 5–10 business days, depending on your bank. We do not issue refunds by any other means.
For an eligible automatic refund, sign in and use Manage subscription on rungcoder.com within 14 days of the current period's charge.
For manual review, submit a ticket at https://rungcoder.com/ticket/ from the email address on your account. Include your order or receipt number, the reason for the request and any facts support should consider. We normally reply within two business days.